| The
RubyPlanet
Log Management System,
(LMS) developed by Netafrica, is an online help desk which provides businesses with a
very easy-to-use and powerful issue log management solution, or
"trouble ticket" system.
Logged by your customers locally or
anywhere in the world, and reaching your support team immediately. |
We are a
small, specialised company based in Cape Town, working in the Support
and Services management arena. We are represented in London
(sales and architecture), and in Holland by Tony Parr (Sales). Our
clients are national and international. |
The
Netafrica System is suited to any operation where users need to log
incidents or
queries to a central support area,
eg;
LMS for application support
LMS for IT & network support
LMS for call centers
LMS for facilities management
LMS for franchises |
How will this benefit your business?
Respond faster and more efficiently to incidents.
Process more incidents with improved service levels.
Control costs by utilizing facilities and staff more efficiently.
Excellent graphing, reporting, and issue escalation facility.
Full SLA tracking, with billing. |
 |
We
are very well connected.
Hosted on servers
connected directly to the international internet backbone, the LMS is a
high-speed service available to customers world-wide. Current users
include clients in Canada, The US, Europe, and London. |